Terms of service

Last Updated: April 12, 2026 Store: BritishPaw.com

1. Agreement to Terms

By visiting, browsing, or purchasing from www.britishpaw.com ("the Store"), you agree to be bound by these Terms of Service ("Terms"). Please read them carefully before using our store. If you do not agree to these Terms, please do not use our Store.

These Terms apply to all visitors, customers, and users of BritishPaw.com.

2. Who We Are

BritishPaw is an online retail store selling pet products, operated under UK law.

📧 Email: britishpaw111@gmail.com 📍 Address:   London Road, United Kingdom 🌐 Website: www.britishpaw.com

3. Eligibility

By using this Store, you confirm that:

  • You are at least 18 years of age
  • You are legally capable of entering into a binding contract
  • You are not prohibited from purchasing our products under any applicable law
  • All information you provide to us is accurate and truthful

4. Products

We reserve the right to:

  • Limit the quantity of any product available for purchase
  • Discontinue any product at any time without notice
  • Modify product descriptions, prices, and images at any time

Product images are for illustrative purposes only. Actual colours may vary slightly due to screen display differences. This does not constitute a defect and is not grounds for a refund.

5. Pricing

All prices are displayed in GBP (£) and are inclusive of applicable taxes unless stated otherwise.

We reserve the right to change prices at any time. Price changes will not affect orders that have already been confirmed. In the event of a pricing error, we reserve the right to cancel the order and issue a full refund.

6. Orders and Contract

When you place an order on BritishPaw.com:

  • You are making an offer to purchase a product
  • We will send you an order confirmation email — this does not constitute acceptance
  • A binding contract is formed only when we send you a shipping confirmation email
  • We reserve the right to refuse or cancel any order at any time for reasons including product unavailability, errors in pricing, or suspected fraud

7. Payment

We accept the following payment methods:

  • Credit and debit cards (Visa, Mastercard, American Express)
  • PayPal
  • Any other payment methods displayed at checkout

All payments are processed securely. We do not store your full payment card details. By placing an order, you confirm that the payment method used is yours and that you have sufficient funds.

8. Shipping and Delivery

Delivery times and shipping costs are detailed in our Shipping Policy available at www.britishpaw.com. Delivery timeframes are estimates only and are not guaranteed. We are not liable for delays caused by customs, courier services, or circumstances beyond our control.

Risk of loss and title for items purchased passes to you upon delivery of the items to the carrier.

9. Returns and Refunds

Our Returns and Refund Policy forms part of these Terms and is available at www.britishpaw.com. By placing an order, you agree to our refund conditions, including our video unboxing requirement for all claims.

10. Prohibited Use

You agree not to use our Store to:

  • Violate any applicable UK or international law
  • Submit false, fraudulent, or misleading refund claims
  • Use stolen or unauthorised payment methods
  • Attempt to gain unauthorised access to our systems
  • Reproduce, copy, or resell any part of our Store without written permission
  • Harass, abuse, or harm our staff or other customers

We reserve the right to terminate your access to the Store immediately if you violate any of these conditions.

11. Intellectual Property

All content on BritishPaw.com including text, images, logos, graphics, and design is the property of BritishPaw or its content suppliers and is protected by UK and international copyright law. You may not reproduce, distribute, or use any content without our express written permission.

12. Disclaimer of Warranties

Our Store and products are provided on an "as is" basis. To the fullest extent permitted by UK law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose.

13. Limitation of Liability

To the fullest extent permitted by UK law, BritishPaw shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our Store or products. Our total liability to you shall not exceed the amount you paid for the order in question.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under UK law.

14. Consumer Rights

Nothing in these Terms affects your statutory rights as a UK consumer under:

  • Consumer Rights Act 2015
  • Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
  • Consumer Protection from Unfair Trading Regulations 2008

Your statutory rights are not affected by these Terms.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of the Store shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated date. Your continued use of the Store after changes are posted constitutes acceptance of the new Terms.

17. Contact Us

📧 Email: britishpaw111@gmail.com 🌐 Website: www.britishpaw.com 📍 Address:   London Road, United Kingdom ⏰ Response time: Within 48 hours Monday–Friday