Privacy policy
Last Updated: April 12, 2026 Store: BritishPaw.com Data Controller: BritishPaw (operated by the store owner, United Kingdom)
1. Who We Are
BritishPaw ("we", "us", "our") operates the online store at www.britishpaw.com, selling pet products to customers in the UK and worldwide.
We are committed to protecting your personal data in full compliance with:
- UK General Data Protection Regulation (UK GDPR)
- Data Protection Act 2018
- Privacy and Electronic Communications Regulations (PECR)
For all privacy matters, contact us at: 📧 britishpaw111@gmail.com 📍 London Road, United Kingdom
2. What Personal Information We Collect
When you visit or shop at BritishPaw.com, we may collect:
Information you provide directly:
- Full name
- Email address
- Delivery and billing address
- Phone number
- Payment details (processed securely — we never store full card details)
- Order details and transaction history
- Communications and messages you send us
- Refund and complaint submissions including any evidence provided (such as unboxing videos and photographs)
Information collected automatically:
- IP address and device information
- Browser type and operating system
- Pages visited, time on site, and click behaviour
- Cookie data and tracking identifiers
3. Our Legal Basis for Processing Your Data (UK GDPR)
Under UK GDPR, we must have a lawful basis to process your data. We rely on the following:
| Purpose | Legal Basis |
|---|---|
| Processing your orders and payments | Contract — necessary to fulfil your purchase |
| Sending order confirmations and shipping updates | Contract — necessary to fulfil your purchase |
| Responding to customer service enquiries | Contract and Legitimate Interests |
| Fraud prevention and account security | Legitimate Interests |
| Sending marketing emails | Consent — only if you opt in |
| Complying with UK law and tax records | Legal Obligation |
| Resolving disputes and enforcing our policies | Legitimate Interests |
You may withdraw your consent at any time by contacting us at britishpaw111@gmail.com.
4. How We Use Your Information
We use your personal data to:
- Process, fulfil, and ship your orders
- Send order confirmations, shipping notifications, and delivery updates
- Handle returns, refunds, and replacement requests
- Review refund evidence submitted by customers (including unboxing videos and photos) to verify claims fairly and protect against fraudulent disputes
- Respond to your questions and complaints
- Improve our website and product offerings
- Send you marketing communications (only with your consent)
- Detect and prevent fraud, chargebacks, and abuse
- Comply with UK legal and tax obligations
Important — Dispute & Refund Evidence: Any evidence you submit as part of a refund or dispute claim (including videos, photos, and written descriptions) will be retained and may be used to defend against fraudulent chargebacks or payment disputes with our payment processor. This is processed under our legitimate interests to protect the business from false claims.
5. How We Share Your Information
We do not sell your personal data. We only share it with trusted third parties who help us operate the store:
| Third Party | Purpose |
|---|---|
| Shopify | E-commerce platform — order and payment data storage |
| Stripe / PayPal | Secure payment processing |
| Shipping carriers (Royal Mail, DPD, etc.) | Order delivery |
| AliExpress / product suppliers | Order fulfilment and shipping |
| Google Analytics | Website traffic and behaviour analysis |
| Email marketing platforms | Order notifications and marketing (if opted in) |
All third parties are contractually required to handle your data securely and only for specified purposes. Where data is transferred outside the UK, we ensure appropriate safeguards are in place, including UK International Data Transfer Agreements (IDTAs) or Standard Contractual Clauses (SCCs).
6. International Data Transfers
As we use Shopify and AliExpress suppliers, your data may be transferred and processed outside the United Kingdom. Where this occurs, we ensure that appropriate safeguards are in place as required by UK GDPR, including Standard Contractual Clauses approved by the UK Information Commissioner's Office (ICO).
7. How Long We Keep Your Data
| Data Type | Retention Period |
|---|---|
| Order and transaction records | 7 years (UK HMRC legal requirement) |
| Customer account data | Until account deletion requested |
| Refund and dispute evidence | 18 months after resolution |
| Marketing consent records | Until you unsubscribe |
| Customer support communications | 2 years after last contact |
| Website analytics data | 26 months |
8. Your Rights Under UK GDPR
As a UK resident you have the following rights regarding your personal data:
- ✅ Right to Access — request a copy of all data we hold about you
- ✅ Right to Rectification — ask us to correct inaccurate data
- ✅ Right to Erasure — ask us to delete your data ("right to be forgotten")
- ✅ Right to Restrict Processing — ask us to limit how we use your data
- ✅ Right to Data Portability — receive your data in a portable format
- ✅ Right to Object — object to processing based on legitimate interests
- ✅ Right to Withdraw Consent — opt out of marketing at any time
- ✅ Right to Complain — lodge a complaint with the ICO (see Section 11)
To exercise any of these rights, email us at britishpaw111@gmail.com. We will respond within 30 days as required by UK GDPR. We may need to verify your identity before processing your request.
9. Cookies
Our website uses cookies to improve your shopping experience:
| Cookie Type | Purpose | Can You Opt Out? |
|---|---|---|
| Essential cookies | Cart, checkout, login — store cannot function without these | ❌ No |
| Analytics cookies | Google Analytics — understand site usage | ✅ Yes |
| Marketing cookies | Personalised ads and retargeting | ✅ Yes (consent required) |
You can manage your cookie preferences through your browser settings at any time. Refusing non-essential cookies will not affect your ability to shop with us.
10. Data Security
We take the security of your personal data seriously. Our measures include:
- SSL/TLS encryption (https://) on all pages of our website
- Shopify's PCI-DSS compliant payment infrastructure
- We never store full payment card details on our servers
- Access to customer data is restricted to authorised personnel only
Please be aware that no method of internet transmission is 100% secure. We cannot guarantee absolute security but we continuously work to protect your data.
11. Your Right to Complain to the ICO
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the UK's data protection authority:
Information Commissioner's Office (ICO) 🌐 www.ico.org.uk 📞 0303 123 1113
We would appreciate the opportunity to resolve your concern directly before you contact the ICO. Please email us first at britishpaw111@gmail.com.
12. Children's Privacy
Our store is not intended for children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data without parental consent, please contact us immediately and we will delete it promptly.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.
Continued use of our website after changes are posted constitutes your acceptance of the updated policy.
14. Contact Us
For any privacy questions, data requests, or concerns:
📧 Email: britishpaw111@gmail.com 🌐 Website: www.britishpaw.com 📍 Address: London Road, United Kingdom⏰ Response time: Within 30 days as required by UK GDPR